Shoot The Focus Groups? Not This Time.

It took more than a half-century for focus groups to die. From their invention in the 1940’s via noted sociologist Robert K. Merton through their glory days in the 80’s and 90’s, last century’s leading qualitative methodology had a great run. It wasn’t until 2005 or so, when then Yahoo CMO Cammie Dunaway plotted to ‘kill’ all the focus groups and author Douglas Rushkoff dubbed them ‘useless’ that the death knell officially sounded. Yes, there was a sputtering revival or two. (Online focus groups) But CNN finally nailed them completely with this year’s Election Coverage of perpetually undecided voters, ‘moderator’ Soledad O’Brien, and the ratings-friendly perceptual analyzer dials decorating the screen in happy primary colors.

Which is why (as a veteran Focus Group moderator and advocate) I was so surprised and gratified to read the latest news on last weekend’s wildfire VOM (Voice of Moms) aka Motrin Gate. Ad Age details the frenzied timeline plus the general take-away, including this paragraph:

Ultimately, Ms. Presnal (key Mommy blogger) said she sympathizes with J&J’s plight after having received at least two e-mails from (VP) Ms. Widmer last week. Reading from one, she noted that J&J had worked with focus groups of moms in developing the campaign.

“We listened extensively to moms, the insights about their lives, and how their pain impacts them,” Ms. Presnal said, reading from Ms. Widmer’s e-mail. She continued from the e-mail: “I think where this went wrong was the creative expression we used. … The tone was intended to be real and lighthearted, but it came off as irreverent. … We did conduct focus groups with moms. But truthfully they probably weren’t extensive enough to uncover this.”

Mon dieu! Amazingly, the ‘creative’ is getting blamed here. No quotes about how ‘useless’ or ‘dishonest’ the Focus Groups were. The only perceived glitch in the groups is that J&J believes they didn’t do enough of them.

With hundreds of Focus Groups under my moderator’s black belt, I certainly understand both the limitations of the tried-and-true and the temptation to switch to the newer, sexier Social Media Research methodologies.  I am deep into shiny new things myself: Twitter Product Parties, Hybrid Chats, Buzz Audits and Crowdsourcing Polls.  In fact, more than half of my research requests in the past 6 months have come from clients itching to jump on the intriguing Social Media Research bandwagon.  There’s good news from key social networking fronts: both Facebook and Linkedin have big plans to help researchers get uber-targeted, fresher data.

Still, I have to defend the original concept of Focus Groups, which I firmly believe is still viable — when effectively designed and conducted.

Guru’s Note:  Stay tuned for Part 2: Five tips to bring your (traditional, that is, f2f) Focus Groups into the 21st Century.

HandMeDowns.com. Now The Mommalution Has Its Own Classifieds.

Handmedowns.com is a perfect example of what Web 2.0 does best. The site takes a highly relatable concept — hand me downs – and upgrades it for today. It’s a great example of what today’s Mommalution is all about — taking that powerful VOM (Voice of Moms) and putting it to savvy, sensible good use.

Here’s what the site says:

Handmedowns is a new online classifieds site for moms where you can buy, sell, give away or donate your new and “gently used” baby gear, toys, clothes, childcare services and more in a family friendly atmosphere.

We pull together and organize the best baby/child/mom listings from around the web AND combine them with handmedowns.com listings posted on our site to create a one-stop destination for busy moms.

Handmedowns.com’s CEO and founder, Norah Weinstein, who is a lawyer and founded The Hollywood Reporter, ESQ., is a mom who was frustrated with searching online for much needed items for her 14-month-old daughter. “The classified sites that were available had some great listings, but were not designed with parents in mind. Moms are too busy to sift through thousands of listings to find the items they need, especially those in good enough condition for their children. Our goal is to raise the bar for baby & kids classifieds.”

Guru’s Take: There are a couple of notable adds that make this site particularly Mom-friendly. Love the Eco focus. Love the Mom Police, a system for moms to flag any listing that appears unsafe or inappropriate. Love the focus on product safety, including a link to recalls. All right on. But those buttons at the top, which let users choose whether they’d like to Buy, Sell, Give Away Free, or Donate. Smart. That’s how we roll these days, managing our stuff in every permutation known to momhood.

MotrinGate: Twitter Moms Abuzz Over Motrin Video.

At times like this, I am resoundingly thrilled with my decision to leave traditional advertising oh-so-many-moons ago at the dawn of the digital age.

Apparently, they still don’t ‘get it.’ At least whoever created Motrin’s ‘Wearing Your Baby’ video doesn’t get it. And this corporate cluelessness has now exploded into MotrinGate, thanks to legions of Twitter Moms who have been tweeting upthewazoo all weekend. Pity the poor Motrin exec who shows up to Monday morning’s firestorm. Of course, if they had they had the customer service smarts of Zappos, JetBlue, ComcastCares, etc. they would already know about this Mom-fueled fury and they would have apologized, explained or waved a white eco- diaper.

The video “Wearing Your Baby” is still up and running on the official Motrin website. The video claims that this supposed ‘fashion trend’ of carrying baby in a sling causes ‘extreme pain’ — and thus merits Motrin. Not only is the voice-over whiny, annoying and inauthentic but their ‘facts’ are dicey.

Considering how many zillions of Mom marketing firms there out clamoring to help corporate America, (I spent a chunk of this week’s hugely useful WOMMA conference with Mom-savvy Stacy DeBroff of MomCentral) it seems pretty clear that as one tweeter said: “There’s no way a Mom was involved, or if she was, she was ignored.”

Part of the copy: “If I look tired and crazy people will understand.”

If you’d like to follow MotrinGate on Twitter, simply use #MotrinMoms. Currently MotrinMoms is trending #1 on Twitter — and social media mavens are splashing across all media from new to traditional.

As a Springspotter, I’m pinging Liesbeth in Amsterdam with this trend that shows off the incredible power of mobilized Don’t-Mess-With-Me-Moms.

And here’s one of the videos created in response to Motrin’s original video.

Guru’s Take: The lesson here for corporate America? This didn’t have to happen. All you have to do is ask and Moms will help — with your creative, your research, your buzz. We’ve been having Twitter Product Parties – a nifty way to do Social Media Research — and this 21st century style focus group could easily have prevented this corporate boo-boo. Motrin apparently didn’t ask — and now they’re getting stung bigtime.

Guru’s Take #2: Okay, have been researching and from what I can tell, McNeil (maker of Motrin) is a division of Johnson and Johnson . . . and J&J owns the #1 parenting site on the web: Babycenter. So I am wondering why they couldn’t have tapped into that multi-million strong BabyCenter Mom-community?

Guru’s Take #3: Okay, finally a response from the VP at McNeil.  (Thank you, Katja, for the post and all your hard work.)  Amazing that this semi mea culpa took this long. Amazing that no one from McNeil or the Johnson & Johnson Family of Companies appears to be tweeting on the weekend. Even for a complete Twitter newbie, it would have taken all of about a minute for the outraged Motrin tweets to have bubbled up; it was that fast and furious. This whole thing could have been prevented if:

• Someone, anyone, at McNeil (or its agencies) had a clue about social media
• Someone, anyone, at McNeil had a clue about the importance of respecting the VOM (Voice-of-Moms). I’m a veteran market researcher and I cannot imagine letting my clients go without either exploratory pre-production research or post-production eval — hopefully both. I always tell them that research is essentially insurance — it would have prevented McNeil’s 4-Motrin-Migraine.